Tell us a bit about yourself and what you're up to now
Started my career as a working student in a change management consulting firm; switched for the last semester to Personio to get into B2B SaaS. After a couple of process improvement projects as a student, I transitioned into a full-time role as Jr. CSM. Since then, I managed to fly through the levels and was promoted to team lead at the end of 2025.
I love digitising and evolving/improving processes, both internally and on the customer side. And now, in my leadership role, i am looking at supporting my team in the best and all possible ways, moving away obstacles and push them into rooms where they will be challenged and grow.
More privately, I enjoy cycling, playing golf and checking out the nicest coffee places both in my hometown, Munich, and wherever I travel with my partner.
What was your journey into a career in Customer Success
Started my career as a working student in a change management consulting firm; switched for the last semester to Personio to get into B2B SaaS. After a couple of process improvement projects as a student, I transitioned into a full-time role as Jr. CSM. Since then, I managed to fly through the levels and was promoted to team lead at the end of 2025.
What would you say are the best things about working in Customer Success
Smart folks, the forefront of new tools, constant change, great workplaces, flexibility and opportunities.
What advice would you give to someone who is just about to start their career in sales
Focus on what excites you about supporting customers as a CSM. What are the parts of the job you will love, and why do you fit perfectly with those?
Why did you decide to join Tangent as a Mentor and why should others join as Mentors too
I was invited by a close friend, as we were always supporting each other in making the right moves/decisions. Consequently, I also want to do that for other folks who genuinely want to move into B2B SaaS.
Ready to make a difference?
A few hours a month, a lifetime of impact. Tangent connects you with aspiring Business Development Reps from socially diverse backgrounds for short-term mentoring and an employee referral.
Sign up to be a Tangent Mentor today 👇
